Privacy Policy

This privacy policy describes how Emirates Spin Sports collects, uses, and protects the information you provide when using our online platform and related services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant laws in the United Arab Emirates.

Information We Collect

We may collect personal data from you when you interact with our site or services. This information may include:

* Identity and Contact Data: Such as your name, email address, postal address, phone number, date of birth, and gender.
* Financial Data: Information related to payments for services or equipment, including payment card details or other payment information.
* Transaction Data: Details about services you have purchased, equipment you have bought, or events you have registered for through our platform.
* Technical Data: Information about your device and how you access our site, including IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this service.
* Usage Data: Information about how you use our site, products, and services, including pages you view, services you use, and the time and duration of your visits.
* Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
* Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We may also collect information you provide when you communicate with us, participate in surveys, or engage in other activities on our platform.

How We Collect Information

We collect information through different methods:

* Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by mail or other means. This includes personal data you provide when you:
* Apply for or purchase our services or equipment;
* Create an account on our platform;
* Subscribe to our service or publications;
* Request marketing to be sent to you;
* Enter a competition, promotion, or survey; or
* Give us feedback or contact us.
* Automated Technologies or Interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
* Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as technical, payment and delivery service providers.

How We Use Your Information

We use your personal data based on specific legal grounds to process it. These legal grounds include:

* Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract (e.g., providing coaching services, selling equipment, managing tournament entries).
* Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing with necessary consent).
* Legal Obligation: Where processing is necessary for compliance with a legal obligation that we are subject to.
* Consent: Where you have given explicit consent for specific processing activities (e.g., sending you marketing communications not covered by legitimate interests).

We use your information for purposes including:

* Providing, operating, and maintaining our services (table tennis coaching, equipment sales, facility rental, tournament management, equipment maintenance).
* Processing transactions and managing payments.
* Communicating with you about your account, services, or purchases.
* Responding to your inquiries and requests.
* Sending you marketing and promotional materials, where you have consented or where legally permitted.
* Improving and personalizing your experience on our platform.
* Analyzing usage of our site and services to improve our offerings.
* Detecting, preventing, and addressing technical issues or fraudulent activity.
* Complying with legal obligations.

Data Security

We have implemented appropriate security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

* Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your data only as necessary to provide services to us.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
* Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
* Protection of Rights: We may disclose your data when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your personal data to third parties.

International Data Transfers

The data we collect may be stored and processed in and transferred between any of the countries in which we operate or which our service providers operate to enable us to use the information in accordance with this policy. Some non-European Economic Area (EEA) countries may not have the same data protection laws as in the EEA. However, where we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

* We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
* Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Your Data Protection Rights

Under GDPR and other relevant laws, you have certain rights regarding your personal data:

* The right to access: You have the right to request copies of your personal data.
* The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
* The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
* The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
* The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
* The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us in writing using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies

Our site may use cookies and similar tracking technologies to collect and use personal data about you, including to serve personalized advertising. For more information about the types of cookies we use, why, and how you can control cookies, please refer to our separate Cookie Policy (if applicable) or contact us.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, our practices, or your rights, please contact us by mail at:

Emirates Spin Sports
Unit 601, Building 17, Sheikh Zayed Road, Floor 6, Dubai, Dubai, 50001, UAE.